Customer service is my top priority, I like happy customers!
I currently use PayPal through the online shop. PayPal accepts VISA, MASTERCARD, AMEX and DISCOVER. If you would rather avoid an online payment, please send an email with the item you would like and we will go from there. I am willing to accept checks, money orders and cashiers checks. Once the amount has cleared and your item is read, it will ship!
I reserve the right to cancel a transaction if payment is not received within one week from date of order.
I do not accept returns but am happy to issue an exchange. Exchanges will be possible within 15 days of having received your item. If you are purchasing something as a gift, please indicate during checkout. This will help with exchanges.
I guarantee my work against defects and breakage from normal wear and tear.
In Stock items will be shipped within 7-14 days. Please allow 3 weeks for all made-to-order/backordered pieces. You will be prompted during checkout to select the speed of shipment. All items go ground shipping for $7 unless otherwise specified. If an order comes to over $200, there is no shipping.
INTERNATIONAL (Non-US) BUYERS
At this time there is no international shipping.
BUT WAIT, THERE’S MORE…
Please do not guess your ring size. Visit a local jeweler to get an accurate fit. The width of a ring makes a difference in fit so please mention the look of the ring to the sales associate.
If you have received a ring that does not fit I am happy to swap it for one that will. You will be charged the additional shipping.
Please refer to online charts found here to determine the best length. I solder most joints for strength and quality reasons. It is because of this that adding/removing chain length will mean making an entirely new piece.
Quality is my number one concern. I solder most joint and do my best to create durable work. Should a piece arrive broken or compromised I will replace it. I must be notified within 7 days of is arrival to you. Please send the item back so that I may find the problem and learn from the mistake so that it does not happen again! I will ship you a replacement at no additional cost to you.
If an item breaks within 30 days of the delivery date, I will do my best to repair the item.
I reserve the right to determine whether a break is due to my error or buyer error.
I use .925 Sterling Silver, Brass and Gold Fill Wire. The metal is recycled and most of my original pieces are cast from natural items(sticks/rocks) or antique items I can repurpose. I use both natural and laboratory grown stones.
It is my job to make sure that you are happy with your purchase and that it arrives in a timely and safe manor. I want you to wear your items with pride and to feel good about yourself while strutting your stuff. If you are not happy, please reach out to me so that we can resolve any issues!